Hilton Vacation Club Mystic Dunes Orlando

The room was nice everything was very clean check in staff was very nice and welcoming

The hotel was beyond spacious and comfortable. My kids were able to have their own room and their own beds. I loved the full kitchen including a dishwasher. Having a washer and dryer in the unit made life so easy. The master bath was just incredible. We will definitely stay here again.

Front desk agent did not recognize my birthday at check in which just started us off on the wrong foot. Last year I rated the property a 10 out of 10. This year not so much. Nobody answered the phone when we tried to call the front desk. Rooms are awesome! The PBX manager (I wish I could remember her name) at the end of the trip recognized my birthday with a nice gift basket and it made my wife happy but for me it was a bit too late. May or may not be back. That's a loss considering we were customers for life after last year's trip.

I loved our room and amenities, down to the screened in patio. Loved having full kitchen with washer and dryer too. Staff was amazing and I love the text feature to communicate with them during my stay when we had to set up transportation to the pools and they had different activities though out the day.

The room was spacious. It had the amenities that we needed. The property was large and well kept. The gym is very good - one of the best we had seen! We liked the washer and dryer in the room as well as the utensils for preparing food.